Support

Thanks for attending The Financial Success Summit for Translators! We're here to help you, but we're also just a very small team of two and customer support can get pretty overwhelming when a large number of people are attending an online event like this.

1. Before opening a ticket, please review the following Frequently Asked Questions.

2. If your question is not answered, please submit a customer support ticket at the bottom of this page. 

Thanks!

Moira


FAQ

I placed my order, but have not received a confirmation email with information about how to access my purchase. Is there a delay?

I accidentally clicked the “Add to Cart” button on the order form multiple times and was charged for multiple orders. May I have the extra orders refunded?

I entered my username and password for my members area account and was unable to log in. What happened?

Help! I can’t get the videos to play or they are skipping/playing slowly…

Thanks for reading! If you still need our help, please submit a ticket below! We’ll get back to you as soon as we can. Promise!

This support system is intended to address technical issues and concerns for the Financial Success Summit for Translators.

If you have a finance-related question, please reach out to the relevant speaker directly via their established communication channels, or post your question in the members-only Facebook group for Professional Package holders. We're unable to answer any specific finance-related questions through this system. Thank you.

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